Harriet P.

Social Work


“I have the ability to have a positive impact on people’s lives at the moment they need it.”

Why did you accept a job here?
It was the work I would be allowed to perform – to work with an interdisciplinary team in a fast-paced environment. In the Emergency department, I knew that each day would be different, but I would always be needed.

What do you do at Rush?
As a Patient Liaison Supervisor, I staff the Emergency Room with 24-hour coverage of Patient Liaisons. We provide crisis intervention and support patient satisfaction by being an advocate for the patient.

Describe the people you work with.
Everyone is willing to work as a team. They have a giving spirit and a total commitment to quality patient care.

What do you think about the work environment?
Each situation that you come across in the Emergency Room is different, so each day is different. The one constant is that my work is rewarding. I have the ability to have a positive impact on people’s lives at the moment they need it.

What does your future look like at Rush?
I plan to be around in 2012, when Rush opens the new ER. I am looking forward to being able to take care of our patients in a setting designed to provide state-of-the-art patient care.